Sh*t happens. Jewelry is fragile. Sometimes things break. We understand.
However, being a small business, we do not offer a lifetime guarantee on jewelry.
We will make reasonable repairs to items within 90 days of purchase. After 90 days, a $10 repair cost will apply. If a replacement is necessary, pricing will be determined on a case-by-case basis.
We will be able to make repairs if a chain is broken or if a stone falls out.
We will be unable to replace a chain entirely or repair a snake chain.
Need to have your gold vermeil jewelry replated? Please fill out the request. While the majority of pieces can be replated, it does have to be determined by us for certain. The replating cost will be a flat 20% of the price of the item. Cost is free if the item was purchased from us within 1 year (or 6 months for rings.)
(Do keep in mind that jewelry will naturally tarnish over time when exposed to the air, skin, and other elements. Most often, you just need to show that baby some love with a polishing cloth. Buy one here. And read about some other tips to keep your jewelry shiny & fresh here on our blog!)
Please fill out the below repair request with a description of what happened to your item and proof of purchase.
We will determine if we are able to repair your piece, and will proceed from there with shipping instructions!
We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship jewelry in a box. Jewelry sent back in an envelope will not be eligible for repair. Please ship insured and with tracking.
Discounted and sample sale items are not guaranteed and are final sale.