REPAIR/REPLATING REQUEST

We've got your back and offer a one-year warranty on Sierra Winter Jewelry. We are confident in the quality & workmanship of our jewelry, and for one year from the date of purchase, we'll take care of reasonable repairs/damages to the workmanship of your piece if they should occur.

The warranty does not cover normal wear and tear (i.e. scratches, bends), improper storage or use, lost jewelry, modifications made done by a third party, or naturally-occuring imperfections not considered damage (i.e. variations in stone color, hairline cracks in stones). Sample sale & discounted pieces are also not covered by the warranty. If you purchased a piece from one of our stockists or another third party, you will need to contact them directly.

Please report your damage as soon as it occurs so that we can make it right by filling out a Repair Request Form below. We will determine if we are able to repair your piece. For us to best serve you, we may require any defective piece to be sent back to us for inspection and quality auditing. 

Has the gold plating on your jewelry faded? We offer gold replating services. Our replating partners use electroplating which employs an electric current to deposit gold ions onto the base metal. 

While the majority of pieces can be replated, it does have to be determined by us for certain. Reasonable replating is covered under our one-year warranty. After one year from the date of purchase, the replating cost will be a flat 20% of the retail price of the item. 

Please note that we cannot replate an item that has been discontinued/is no longer available (unless it falls under our 1-year warranty), and we can only replate an item one time.

The timeline for replating is typically 5-6 weeks.

Please fill out the contact form below to initiate your replating request.