REPAIRs & warranty

We've got your back and offer a one-year warranty on Sierra Winter Jewelry. We are confident in the quality & workmanship of our jewelry, and for one year from the date of purchase, we'll take care of reasonable repairs/damages to the workmanship of your piece if they should occur.

If your purchase falls outside of the one-year warranty period, we will determine if we are able to repair your piece and charge a small fee for the repair. The customer is responsible for shipping costs of items that fall outside of warranty.

The warranty does not cover normal wear and tear (i.e. scratches, bends), improper storage or use, lost jewelry, modifications made by a third party, or naturally occurring imperfections not considered damage (i.e. variations in stone color, hairline cracks in stones). Sale, Retirement Sale, and Sample sale items are not covered by the warranty. If you purchased a piece from one of our stockists or another third party, you will need to contact them directly.

Please report your damage as soon as it occurs by filling out the Repair Request Form below. We will determine if we are able to repair your piece. For us to best serve you, we require any defective piece to be sent back to us for inspection and quality auditing. 

Keep in mind that jewelry will naturally tarnish over time when exposed to the air, skin, and other elements. To freshen up your jewelry, we suggest our jewelry cleaning pen, foaming cleaner, and using a polishing cloth.