Orders process and ship within 1–3 business days via USPS or UPS. Tracking is emailed once your order ships. Free U.S. shipping applies to orders over $200. International delivery times vary, and duties or taxes are the customer’s responsibility.

Yes. Select Local Pickup at checkout. You’ll receive an email when your order is ready. Pickup is available Tuesday–Friday 10–6, Saturday 10–5, and Sunday 11–3. Please pick up your order within 7 days.

You can shop in person at 6245 Brookside Blvd, Kansas City, MO 64113. Not in KC? Check our list of retailers to find a stockist near you.

Unworn jewelry in original packaging may be returned within 30 days for exchange or store credit. Shipping costs are excluded. Sale, Retirement Sale, Sample Sale, and non-jewelry items are final sale.

You can start the process here, visit us in-store, or email us at sales@sierrawinterjewelry.com for assistance.

Our jewelry is crafted using sterling silver (.925), 18K gold vermeil, 18K gold plated brass, sterling silver plated brass, and natural gemstones. All pieces are nickel-free and hypoallergenic. Material details are listed on each product page.

Gold plated brass features a durable brass base finished with 1 micron of 18K gold plating, a high-standard thickness for color and longevity with proper care. Plated jewelry is designed to be worn often and will naturally evolve over time.

Sterling silver plated brass is made with a brass base and finished with sterling silver plating, offering the look and feel of silver in a lightweight, wearable form.

Gold vermeil is a thick layer of 18K gold plated over sterling silver. Our vermeil pieces are plated with 2.5 microns of gold, and rings with 4 microns, making it a high-quality demi-fine option outside of solid gold.

Tarnishing and finish wear are normal for sterling silver, vermeil, and plated jewelry. Oxidation is caused by air, moisture, products, body chemistry, and everyday wear. This is not a defect. #SCIENCE

Avoid showering, swimming, and heavy sweating while wearing your jewelry. Put pieces on after applying lotions, perfume, or sunscreen, and store them in a pouch or airtight bag when not in use.

Use our jewelry cleaning pen or foaming cleaner with a soft polishing cloth. Avoid harsh chemicals, jewelry dips, abrasive cleaners, or excessive water.

Yes. We offer a one-year craftsmanship warranty covering manufacturing and workmanship defects.

Normal wear and tear, tarnishing, plating wear, improper care, lost jewelry, third-party repairs, gemstone variations, and sale items are not covered.

Select styles may be eligible for repair upon inspection. Repairs related to craftsmanship issues may be covered within warranty, while out-of-warranty services may be offered for a small fee. We do not currently offer replating services.

Yes. All non-sale jewelry is packaged in a cotton pouch inside a branded box made with 100% recycled materials. Gift notes and special instructions can be added at checkout.

We do not offer custom jewelry. If you’re local to Kansas City, we recommend Jewelry By Design in Prairie Village, KS.

All images on our website and social channels belong to Sierra Winter, LLC. If you repost, please tag us. We appreciate the love.