FAQ
What's the deal with shipping?
Orders are processed and shipped from our business within 1-3 business days of your purchase. (Expect delays during the Black Friday/Cyber Monday sale timeframe. Thanks for your patience!) Your order will be shipped via USPS with your choice of First Class Mail (est. 2-6 days for delivery) or Priority Mail (est. 1-3 days for delivery). You will receive an email confirmation when your order ships and once it is delivered. This email will contain your USPS tracking number. Please use that tracking number to follow your package as once we have shipped it, as we cannot be responsible for its delivery at that point. If you have questions on shipping or need express/overnight shipping, please email us at sales@sierrawinterjewelry.com.
For international shipping, delivery times vary. Please note that if you place an order from outside the U.S., you are responsible for any additional duties/taxes/fees at the time of delivery. We cannot include them at checkout at this time.
*If you have any issues with shipping or delivery, it is your responsibility to contact USPS.*
I chose "Local Pickup", what now?
You will receive email confirmation when your order is ready for pickup. Pickup is available at our store Tuesday-Friday 10-6 and Saturday 10-5. If you have questions, email us at sales@sierrawinterjewelry.com or text us at 816-281-7442.
We ask that you pick up your order within 7 days of purchase. If you are unable to, we will email you an invoice for shipping.
Hell yeah! Come see us at 6245 Brookside Blvd. Kansas City, MO 64113
Our hours are Tuesday-Friday 10-6 and Saturday 10-5. We are closed Sunday & Monday.