What's the deal with shipping?
Orders are processed and shipped from our business within 1-3 business days of your purchase. Your order will be shipped via USPS with your choice of First Class Mail (2-6 days for delivery) or Priority Mail (1-3 days for delivery). You will receive an email confirmation when your order ships. This email will contain your USPS tracking number. Please use that tracking number to follow your package as once we have shipped it, as we cannot be responsible for its delivery at that point. If you have questions on shipping or need express/overnight shipping, please email us at firstname.lastname@example.org.
Here's a fun map to see how long it might take your SWJ order to arrive via Priority Mail once it's been shipped from our office in Kansas City!
I chose "Local Pickup", what now?
Curbside pickup & in-store pickup are available Wednesday-Friday 10-5 & Saturday 11-4. You will receive email confirmation when your order is ready for pickup. If you have questions, email us at email@example.com or text us at 816-281-7442.
We ask that you pick up your order within 7 days of purchase. If you are unable to, we will email you an invoice for shipping.
Can I shop in person?
Yes! Our showroom is open for regular shopping hours. Our hours are Wednesday-Friday 10-5 and Saturday 11-4.
Our address is 7017 Oak St. Kansas City, MO 64113
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Sierra Winter, LLC. may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.