FAQ


What's the deal with shipping?

Orders are processed and shipped from our business within 1-3 business days of your purchase. Your order will be shipped via USPS with your choice of First Class Mail (est. 2-6 days for delivery) or Priority Mail (est. 1-3 days for delivery). You will receive an email confirmation when your order ships and once it is delivered. This email will contain your USPS tracking number. Please use that tracking number to follow your package as once we have shipped it, as we cannot be responsible for its delivery at that point. If you have questions on shipping or need express/overnight shipping, please email us at sales@sierrawinterjewelry.com. 


Free shipping applies to orders over $200 and is valid for United States orders only. Shipping rates above $10 will not receive free shipping.


For international shipping, delivery times vary. Please note that if you place an order from outside the U.S., you are responsible for any additional duties/taxes/fees at the time of delivery. We cannot include them at checkout at this time.


*If you have any issues with shipping or delivery, it is your responsibility to contact USPS.*


I chose "Local Pickup", what now?

You will receive email confirmation when your order is ready for pickup. Pickup is available at our store Tuesday-Friday 10-6, Saturday 10-5, and Sunday 11-3. If you have questions, email us at sales@sierrawinterjewelry.com or text us at 816-281-7442.

We ask that you pick up your order within 7 days of purchase. If you are unable to, we will email you an invoice for shipping.


When can I shop in person?

Come see us at 6245 Brookside Blvd. Kansas City, MO 64113

Our hours are Tuesday-Friday 10-6, Saturday 10-5, and Sunday 11-3. We are closed on Monday.


What's the deal with returns/exchanges?
All non-jewelry items and sale jewelry items are final sale. Unworn jewelry items may be returned for exchange or store credit within 14 days of receipt. Your Sierra Winter Jewelry credit will be for the amount of the item, plus tax if applicable, excluding shipping charges. An exchange will be processed once original merchandise is received. We do not offer price adjustments on items during our sale events. All non-jewelry items are final sale.

Please head to our Return/Exchange page to initiate your retutn/exchange, or send an email to sales@sierrawinterjewelry.com with the details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will not be accepted without authorization. Item must be in original condition and packaging and must be shipped in a box. Jewelry sent back in an envelope will not be eligible for exchange. We reserve the right to deny any unreasonable exchange. Please ship insured and with tracking. We are not responsible for the return shipping cost or for any lost, damaged, or stolen packages. All shipping fees are non-returnable. 
Discounted, sale, and sample sale items are not guaranteed and are final sale and cannot be exchanged. We do not offer price adjustments if you bought an item prior to it going on sale.

I lost an earring. Can I purchase a single?
We can sell singles of our stud earrings, Kate Hoops, Thelma & Louise Hoops, & Girlfriend Hoops. The price will be 50% off the pair price.
All other earrings must be purchased as a pair at regular price

What are your materials?
Our jewelry is made using 18k gold vermeil, sterling silver, and natural gemstones. Gold vermeil is a heavy plating of 2.5 microns of 18k gold on top of a base of sterling silver. Our rings have a heavier plating of 4 microns. We do not use brass in any of our jewelry, and all jewelry is hypoallergenic.

How should I care for my jewelry?
Oxidation on metal is naturally caused by exposure to air and other the elements we are surrounded by. We suggest that you keep your jewelry, when you are not wearing it, in an airtight bag or closed jewelry box. Do not wear your jewelry while bathing/showering, washing hands, sweating, or swimming, and avoid direct contact with oils/perfumes, etc.
To clean sterling silver, gold, and gold vermeil, simply use a polishing cloth and give it some love. Don't have a polishing cloth? Purchase one HERE!

Every person’s unique skin oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold-plated and silver jewelry will wear naturally over time, and there is no way to reverse this. Follow the methods above to prolong the life of your jewelry.

For more information on keeping your jewels looking fresh AF, read the blog post below.
JEWELRY CARE: A GUIDE TO KEEP YOUR JEWELS SHINY & CLEAN

What's the deal with repairs?
Sh*t happens. Jewelry is fragile. Sometimes things break. We understand.
However, being a small business, we do not offer a lifetime guarantee on jewelry.
We will make reasonable repairs to items within 90 days of purchase. After 90 days a small fee or replacement cost may apply.
If something happens to break, please fill out a Repair Request Form. We will determine if we are able to repair your piece.
Please note, we also offer replating services on most of our gold vermeil jewelry. If you have tarnished jewelry that you would like replated, please also fill out the Repair Request Form link above.

We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship jewelry in a box. Jewelry sent back in an envelope will not be eligible for repair. Please ship insured and with tracking.
Discounted, sale, and sample sale items are not guaranteed and are final sale.

Do you offer gift packaging?
Yes! All jewelry is packaged in a cotton pouch inside a beautiful branded box. Our jewelry boxes and the interior cotton are made using 100% recycled material and can be recycled after use if desired.
If you'd like a note included with your order or have any other special instructions, please include them in the message box at checkout.

We also offer complimentary in-store gift wrapping during the holiday season.

Do you offer custom jewelry?
We do not offer custom jewelry. 
If you are local to the Kansas City area, we recommend our friends at Jewelry By Design in Prairie Village, KS.

I like the pics you post on social media. Can I use these photos?
Well, thank ya!. All photos on our website and on Instagram are property of Sierra Winter, LLC. We take great pride in posting our own content. If you do feel like reposting, please be sure tag us in your photo. We appreciate it!
Need more info? Please email us at info@sierrawinterjewelry.com


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