FAQ


What's the deal with shipping?

Orders are processed and shipped from our business within 1-3 business days of your purchase. We offer shipping with USPS or UPS. You will receive an email confirmation when your order ships and once it is delivered. This email will contain your tracking number. If you have questions on shipping or need express/overnight shipping, please email us at sales@sierrawinterjewelry.com. 


Free shipping applies to orders over $200 and is valid for United States orders only. Shipping rates above $10 will not receive free shipping.


For international shipping, delivery times vary. Please note that if you place an order from outside the U.S., you are responsible for any additional duties/taxes/fees at the time of delivery. We cannot include them at checkout at this time.


*If you have any issues with shipping or delivery, it is your responsibility to contact USPS.*


Do you offer in-store pickup?

Yes! Just select Local Pickup at checkout. You will receive email confirmation when your order is ready for pickup. Pickup is available at our store Tuesday-Friday 10-6, Saturday 10-5, and Sunday 11-3. If you have questions, email us at sales@sierrawinterjewelry.com.

We ask that you pick up your order within 7 days of purchase.


Where can I shop in person?

Our store is located at 6245 Brookside Blvd. Kansas City, MO 64113

Our hours are Tuesday-Friday 10-6, Saturday 10-5, and Sunday 11-3. We are open on Mondays 10-6 in December.


Not in KC? Check out our list of retailers to see if there's one in your area!


Unworn jewelry items in their original packaging purchased within 30 days may be returned for exchange or store credit. Your Sierra Winter Jewelry credit will be for the amount of the item, plus tax if applicable, excluding shipping charges. An exchange will be processed once original merchandise is received. We do not offer price adjustments on previously purchased items items during our sale events. All non-jewelry items & sale jewelry items are final sale.

Please head to our Return/Exchange page to initiate your return/exchange, or send an email to sales@sierrawinterjewelry.com with the details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will not be accepted without authorization. Item must be in original condition and packaging and must be shipped in a box. Jewelry sent back in an envelope will not be eligible for exchange. We reserve the right to deny any unreasonable exchange. Please ship insured and with tracking. We are not responsible for the return shipping cost or for any lost, damaged, or stolen packages. All shipping fees are non-returnable. 
Discounted, sale, and sample sale items are final sale and cannot be exchanged.

Return/exchange requests will be processed within 3 business days.

We can sell singles of our stud earrings, Kate Hoops, and Thelma & Louise Hoops. The price will be 50% off the pair price.
All other earrings must be purchased as a pair at regular price. Our warranty does not cover lost jewelry.

Our jewelry is made using 18k gold vermeil, sterling silver, and natural gemstones. Gold vermeil is a heavy plating of 2.5 microns of 18k gold on top of a base of sterling silver. Our rings have a heavier plating of 4 microns. All jewelry is hypoallergenic.

Oxidation on metal is naturally caused by exposure to air and other the elements we are surrounded by. We suggest that you keep your jewelry, when you are not wearing it, in an airtight bag or closed jewelry box. Do not wear your jewelry while bathing/showering, washing hands, sweating, or swimming, and avoid direct contact with oils/perfumes, etc.
To clean gold vermeil, we recommend our cleaning pen or cleaning foam. For sterling silver, in addition to the cleaning pen/foam, we also recommend a gentle polishing cloth.

Every person’s unique skin oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold-plated and silver jewelry will wear naturally over time, and there is no way to reverse this. Follow the methods above to prolong the life of your jewelry.

For more information on keeping your jewels looking fresh AF, read the blog post below.

We've got your back and offer a one-year warranty on Sierra Winter Jewelry. We are confident in the quality & workmanship of our jewelry, and for one year from the date of purchase, we'll take care of reasonable repairs/damages to the workmanship of your piece if they should occur.

The warranty does not cover normal wear and tear (i.e. scratches, bends), improper storage or use, lost jewelry, modifications made done by a third party, or naturally-occuring imperfections not considered damage (i.e. variations in stone color, hairline cracks in stones). Sample sale & discounted pieces are also not covered by the warranty. If you purchased a piece from one of our stockists or another third party, you will need to contact them directly.

Please report your damage as soon as it occurs so that we can make it right by filling out a Repair Request Form. We will determine if we are able to repair your piece. For us to best serve you, we may require any defective piece to be sent back to us for inspection and quality auditing. Please note, we also offer replating services on most of our gold vermeil jewelry. If you have tarnished jewelry that you would like replated, please also fill out the Repair Request Form. 

We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship jewelry in a box. Jewelry sent back in an envelope will not be eligible for repair. Please ship insured and with tracking.
Discounted, sale, and sample sale items are not guaranteed and are final sale.

Yes! All jewelry is packaged in a cotton pouch inside a beautiful branded box. Our jewelry boxes and the interior cotton are made using 100% recycled material and can be recycled after use if desired.
If you'd like a note included with your order or have any other special instructions, please include them in the message box at checkout.

We do not offer custom jewelry. 
If you are local to the Kansas City area, we recommend our friends at Jewelry By Design in Prairie Village, KS.

Well, thank ya! All photos on our website and on Instagram are property of Sierra Winter, LLC. We take great pride in posting our own content. If you do feel like reposting, please be sure tag us in your photo. We appreciate it!
Need more info? Please email us at info@sierrawinterjewelry.com