FAQ


What's the deal with shipping?

Orders are processed and shipped from our business within 1-3 business days of your purchase. Your order will be shipped via USPS with your choice of First Class Mail (est. 2-6 days for delivery) or Priority Mail (est. 1-3 days for delivery). You will receive an email confirmation when your order ships and once it is delivered. This email will contain your USPS tracking number. Please use that tracking number to follow your package as once we have shipped it, as we cannot be responsible for its delivery at that point. If you have questions on shipping or need express/overnight shipping, please email us at sales@sierrawinterjewelry.com. 


If you have any issues with shipping or delivery, it is your responsibility to contact USPS.


I chose "Local Pickup", what now?

Curbside pickup & in-store pickup are available Wednesday-Friday 10-5 (Thursday 10-6:30) & Saturday 11-4. You will receive email confirmation when your order is ready for pickup. If you have questions, email us at sales@sierrawinterjewelry.com or text us at 816-281-7442.

We ask that you pick up your order within 7 days of purchase. If you are unable to, we will email you an invoice for shipping.


Can I shop in person?

Yes! Come see us at our Brookside showroom. Our hours are Wednesday-Friday 10-5 (Thursday 10-6:30) and Saturday 11-4. 

Our address is 7017 Oak St. Kansas City, MO 64113


What's the deal with returns/exchanges?
All non-jewelry items and sale items are final sale except for clothing. Unworn jewelry items may be returned for exchange or store credit within 14 days of receipt. Your Sierra Winter Jewelry credit will be for the amount of the item, plus tax if applicable, excluding shipping charges. An exchange will be processed once original merchandise is received. 
Please send an email to sales@sierrawinterjewelry.com with the details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will not be accepted without authorization. Item must be in original condition and packaging and must be shipped in a box. Jewelry sent back in an envelope will not be eligible for exchange. We reserve the right to deny any unreasonable exchange. Please ship insured and with tracking. We are not responsible for the return shipping cost or for any lost, damaged, or stolen packages. All shipping fees are non-returnable. 
Discounted, sale, and sample sale items are not guaranteed and are final sale and cannot be exchanged. We do not offer price adjustments if you bought an item prior to it going on sale.

I lost an earring. Can I purchase a single?
If you have purchased earrings directly from us and can provide proof of purchase, we can sell you a replacement on stud earrings under $79 as well as the Kate Hoop Earrings. You will be charged 50% of the pair price.
For all other earrings, you will have to purchase the pair at a 25% discount, provided that you purchased them from us and can provide a receipt or order number.

How should I care for my jewelry?
Oxidation on metal is naturally caused by exposure to air and other the elements we are surrounded by. We suggest that you keep your jewelry, when you are not wearing it, in an airtight bag or closed jewelry box. Do not wear your jewelry while bathing/showering, washing hands, sweating, or swimming, and avoid direct contact with oils/perfumes, etc.
To clean sterling silver, gold, and gold vermeil, simply use a polishing cloth and give it some love. Don't have a polishing cloth? Purchase one HERE!

Every person’s unique skin oils react differently to certain metals and plating. We are not responsible for your skin's reaction to our products. Gold-plated and silver jewelry will wear naturally over time, and there is no way to reverse this. Follow the methods above to prolong the life of your jewelry.

For more information on keeping your jewels looking fresh AF, read the blog post below.
JEWELRY CARE: A GUIDE TO KEEP YOUR JEWELS SHINY & CLEAN

What's the deal with repairs?
Sh*t happens. Jewelry is fragile. Sometimes things break. We understand.
However, being a small business, we do not offer a lifetime guarantee on jewelry.
We will make reasonable repairs to items within 90 days of purchase. After 90 days a small fee or replacement cost may apply.
If something happens to break, please fill out a Repair Request Form. We will determine if we are able to repair your piece.

We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship jewelry in a box. Jewelry sent back in an envelope will not be eligible for repair. Please ship insured and with tracking.
Discounted, sale, and sample sale items are not guaranteed and are final sale.

Do you offer gift packaging?
Yes! All jewelry with ship in a beautiful branded box. Our jewelry boxes and the interior cotton are made using 100% recycled material and can be recycled after use if desired.
If you'd like a note included with your order or have any other special instructions, please include them in the message box at checkout.

I like the pics you post on social media. Can I use these photos?
Well, thank ya!. All photos on our website and on Instagram are property of Sierra Winter, LLC. We take great pride in posting our own content. If you do feel like 'reposting that shit', please be sure tag us in your photo and give us some cred. We appreciate it.
Need more info? Please email us at info@sierrawinterjewelry.com

PRIVACY POLICY/TERMS OF SERVICE
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Sierra Winter, LLC. may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us. You have the right to unsubscribe from email communication at any time.
-
Mobile Message Service Terms and Conditions
Last updated: 2/1/2022
The Sierra Winter Jewelry mobile message service (the "Service") is operated by Sierra Winter LLC (“Sierra Winter Jewelry”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Sierra Winter Jewelry’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sierra Winter Jewelry through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, events, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sierra Winter Jewelry. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 1(844)-607-0307. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sierra Winter Jewelry mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 1(844)-607-0307 or email sales@sierrawinterjewelry.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.