FAQ

What's the deal with shipping?

*PLEASE NOTE: DUE TO COVID-19 AND SAFETY PRECAUTIONS, ALL ORDERS WILL ONLY BE SHIPPED ON TUESDAYS AND FRIDAYS UNTIL FURTHER NOTICE.*

Your order will ship via USPS in 1-3 business days. You will receive an email confirmation when your order ships. If you have questions on shipping or need express/overnight shipping, please email us at sales@sierrawinterjewelry.com.

Here's a fun map to see how long it might take your SWJ order to arrive once it's been shipped from our office in Kansas City! (Alaska, you are 3 days, my friends!)

I chose "Pick Up at SWJ Showroom", what now?

*PLEASE NOTE: DUE TO COVID-19 AND SAFETY PRECAUTIONS, WE WILL NOT BE HANDLING PICK-UP ORDERS UNTIL FURTHER NOTICE*

Our showroom hours are currently Mon-Fri 9-4. We will email you after your order to choose a time. If you have questions, email us at sales@sierrawinterjewelry.com or text us at 816-281-7442.

We ask that you pick up your order within 7 days of purchase. If you are unable to, we will email you an invoice for USPS Priority Mail shipping.

What's the deal with exchanges?

Unworn items may be returned for exchange or online store credit within 14 days of receipt. Your Sierra Winter Jewelry credit will be for the amount of the item, plus tax if applicable, excluding shipping charges. An exchange will be processed once original merchandise is received.

Please send an email to info@sierrawinterjewelry.com with the details of your exchange request and you will receive exchange authorization and shipping instructions. Exchanges will not be accepted without authorization. Item must be in original condition and packaging and must be shipped in a box. Jewelry sent back in an envelope will not be eligible for exchange. We reserve the right to deny and unreasonable exchange. Please ship insured and with tracking. We are not responsible for any lost, damaged, or stolen packages. All shipping fees are non-returnable.

Discounted, sale, and sample sale items are not guaranteed and are final sale and cannot be exchanged.

What's the deal with repairs?

Sh*t happens. Jewelry is fragile. Sometimes things break. We understand.

However, being a small business, we do not offer a lifetime guarantee on jewelry.

We will make reasonable repairs to items within 90 days of purchase. After 90 days a small fee or replacement cost may apply.

If something happens to break, please email us at info@sierrawinterjewelry.com. Include your name, description, a photo of the damage, and proof of purchase. We will determine if we are able to repair your piece. We reserve the right to deny request for repair. We do not pay for shipping and are not responsible for any lost, damaged, or stolen packages. Please ship jewelry in a box. Jewelry sent back in an envelope will not be eligible for repair. Please ship insured and with tracking.

Discounted, sale, and sample sale items are not guaranteed and are final sale.

Do you offer gift packaging?

Yes! All jewelry with ship in a beautiful branded box.

How should I care for my jewelry?

Oxidation on metal is naturally caused by exposure to air and other the elements we are surrounded by. We suggest that you keep your jewelry, when you are not wearing it, in an airtight bag or closed jewelry box. To clean sterling silver, gold, and gold vermeil, simply use a polishing cloth and give it some love. Don't have a polishing cloth? Purchase one HERE!

For more information on keeping your jewels looking fresh AF, read the blog post below.

BLOG POST: JEWELRY CARE 101- A GUIDE TO CLEAN JEWELRY

I have noticed how cute your cats are on your website and Instagram. Can I use these photos?

That is so sweet of you to say and we agree, they are totes adorbs. All photos on our website and on Instagram are property of Sierra Winter, LLC. We take great pride in posting our own content. If you do feel like 'reposting that shit', please be sure tag us in your photo and give us some cred. We appreciate it.

Need more info? Please email us at info@sierrawinterjewelry.com

Privacy Policy

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Sierra Winter, LLC. may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

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