We’ve got your back.

We offer a one-year warranty on all Sierra Winter Jewelry pieces. We stand behind the quality and craftsmanship of our jewelry, and if a manufacturing issue arises within one year of purchase, we’ll take care of reasonable repairs.

Jewelry is meant to be worn and loved. Over time, normal wear will naturally occur. But if something feels off, we want to see it.

• Manufacturing defects in materials or workmanship
• Loose stones due to production issues
• Clasp or structural failure caused by craftsmanship

If your piece qualifies under warranty, we’ll repair or replace it at no charge.

• Normal wear and tear including scratches, bends, or plating wear
• Tarnishing due to exposure, body chemistry, or improper care
• Lost jewelry
• Damage caused by misuse or third-party alterations
• Variations in natural gemstones
• Sale, Retirement Sale, Sample Sale, and non-jewelry items

Jewelry naturally ages over time. That’s part of its story.

Please fill out the form below as soon as damage occurs.

For us to properly assess your piece, we require it to be sent back for inspection and quality review.

If your item falls outside the one-year warranty period, we will determine if repair is possible and provide a repair fee estimate. Customers are responsible for shipping costs on out-of-warranty repairs.